Frequently Asked Questions?

How quickly will I get my new Veterans Railcard?

Please note that it can take up to 5 working days to process your application.

If you have ordered a digital Veterans Railcard, once your application has been approved, it will be available to download on your device using a download code which will be sent to your registered email address. Once downloaded you can use your digital Veterans Railcard straight away. If you have bought the Veterans Railcard on behalf of someone, the download code email will be sent to the person you have bought the Railcard for (cardholder email address). Please click here for the step by step guide on how to add a digital Railcard to your device.

If you have ordered a plastic Veterans Railcard, please allow 15 days for delivery. If you paid for ‘Special Delivery’ and placed your order before 17:00pm, your Veterans Railcard is guaranteed to be delivered before 13:00pm the next working day (Monday to Thursday). If your Veterans Railcard was ordered on Friday or Saturday before 11:00am, it will be delivered the following Monday.