Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Refunds & Replacements Renewals Validity Visting from outside Great Britain

I haven't received my download code yet

Please click ‘Manage my Railcard’ on the top right of the website homepage to log in to your account. Once logged in, click ‘MY RAILCARD’ then click ‘View my Railcard’ to request a new download code. Your new download code will be generated once you have click ‘Get new Download Code’.

If you are still having issues with your code, please contact us on 0346 301 1656.

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