Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Refunds & Replacements Renewals

Validity Visting from outside Great Britain

Most frequently asked questions

How do I renew my Veterans Railcard?
A:
You can renew your Veterans Railcard online when it’s within 30 days of its expiry date .

To renew, please click’ Renew my Railcard’ on the website homepage to log in to your account. Once logged in, click 'View my Railcard' then click 'Renew card' for 1 year or 3 years and follow the instructions on the screen to complete your renewal.

Can't find an answer?

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies