Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Refunds & Replacements Renewals Validity Visting from outside Great Britain

What happens if I lose my device?

If you lose the device where your digital Veterans Railcard was downloaded, you will need to log in to account and remove it from the lost device.

Simply click ‘Manage my Railcard’ on the top right of the website homepage to log in to your account. Once logged in, click ‘MY RAILCARD’ then click ‘View my Railcard’. Under ‘Registered Devices’ click ‘Remove’ next to the device you want to remove. Once you have done this, click ‘Get new Download Code’ to request a new download code to add your Veterans Railcard to a new device.

< BACK TO FAQS