Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Refunds & Replacements Renewals Validity Visting from outside Great Britain

What is an acceptable image to use for my Railcard photograph?

The image should be a good recognisable likeness of you.

We prefer colour pictures but black and white images are acceptable. Your head and shoulders should be in close-up, with your face clearly visible and filling approximately 70% of the frame (in the same way it would for a passport or driving licence). The image must be in sharp focus.

Please make sure that your face is not obscured by hats or hair.

The file of your photo must be either a .jpg, .bmp, or a .gif and must not exceed 5MB with a resolution of at least 300dpi. We will reject photos if they are not appropriate and ask you for a more suitable image.

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